Serebro Group Inc. ("Serebro Group", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at serebrogroup.com (the "Site"), how we use and protect it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy law.
We collect personal information that you choose to provide and a limited amount of technical information collected automatically when you use the Site.
When you contact us, request a consultation, or otherwise communicate with us through the Site, we may collect:
Like most websites, the Site automatically collects certain technical and usage information through cookies and similar technologies, such as your approximate location, device and browser type, pages viewed, and how you arrived at and interact with the Site. This information helps us operate, secure, measure, and improve the Site.
Our online estimator tools run entirely within your browser. The figures you enter into a calculator are used only to display an estimate to you on your device — they are not collected, transmitted to, or stored by us.
We use personal information for the following purposes:
By providing personal information through the Site, you consent to its collection, use, and disclosure as described in this policy. The way we obtain consent depends on the sensitivity of the information; in most cases, submitting a form or contacting us constitutes consent for the purposes described above. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details below. Withdrawing consent may limit our ability to provide certain services.
We use cookies and similar technologies for two main purposes: to understand how visitors use the Site (analytics) and to measure and support our advertising, including tags provided by search engine and social media platforms. These technologies may collect information such as your device identifiers, pages visited, and interactions with our ads.
You can control or disable cookies through your browser settings, and you can opt out of personalized advertising through the privacy or ad-preference settings of the relevant platforms. Disabling cookies may affect how the Site functions.
We do not sell your personal information. We may share personal information with trusted third-party service providers who perform functions on our behalf, including website hosting, email and productivity services, scheduling, and analytics and advertising. These providers are permitted to use personal information only as necessary to provide their services to us, and are expected to protect it consistent with this policy.
We may also disclose personal information where required or permitted by law, such as to comply with a legal obligation, respond to lawful requests, or protect our rights, property, or safety.
Some of our service providers may store or process personal information outside of Canada, including in the United States. While outside Canada, your information may be subject to the laws of the jurisdiction in which it is held, including lawful access by courts, law enforcement, and government authorities in that jurisdiction. By using the Site, you acknowledge that your information may be processed outside Canada for the purposes described in this policy.
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure, appropriate to its sensitivity. Confidential client information is maintained in secured, access-controlled systems separate from the public Site, and is never stored on the public website. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to meet our legal, regulatory, professional, and accounting obligations, after which it is securely deleted or anonymized in accordance with standard industry retention practices.
Subject to applicable law, you have the right to:
To exercise any of these rights, please contact our Privacy Officer using the details below. We will respond within a reasonable timeframe as required by law.
If you receive marketing or promotional emails from us, you may unsubscribe at any time using the link provided in those messages or by contacting us. We send commercial electronic messages in accordance with Canada's Anti-Spam Legislation (CASL).
The Site may contain links to third-party websites and services that we do not operate or control. This policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
The Site is intended for a general business audience and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date above. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer at:
This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.